Knowledge Management

The answers are in an organisation’s ‘know how’ and with the people who produce the knowledge. “The learning they achieve in the workplace, the knowledge that flows from that, and the extent to which that knowledge is shared across the organisation to be successfully applied to continuous improvement and radical innovation can provide the ‘extraordinary capabilities’ to which Rylatt refers.” Harrison R. (2005:150)

However, behind these clear statements there is hesitation. “What kind of workplace learning is envisaged here? What is knowledge, and how can organisation manage it in order to ensure that it is used to the advantage of the business?” Harrison R. (2005:150)

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