Bureaucracy and Street-level Bureaucrats

Do the Street-level bureaucrats (SLB) perform well?
Introduction
According to Michael Lipsky (1993), street-level bureaucrats (SLB) are the civil servants who interact with citizens directly and have wide discretion over the allocation of services. They act as the agency between the government and the public in which their activities affect the way of the bureaucracy in fulfilling its responsibilities. These street-level bureaucrats occupy a critical role in the society, especially those who work at the lower level interacting with citizens directly.
Apart from the public, the street-le…