Airborne Express Case Study

Science and technology is developing rapidly in the world. Information system becomes more and more important in the business world. The more developed system a company has, the more competitive advantage it gets. Airborne uses three information systems to help in its daily operation. LIBRA II system is a metering device and computer software that easier the transaction between Airborne and customers. It also lowers Airborne's operating costs. FOCUS is the main system provided by Airborne and it benefits customers the most. It is a worldwide tracking system that help the customers to track the location their package through Internet link. It increases the company's reliability and service quality. With the trust on the company, customers will be more confident to give the job. The third system is the Customer Linkage electronic data interchange program. It eliminates repetitive data entry and paperwork by the customers. It also a system that created purposely to benefit its customers. The company also benefits from lowering the costs by eliminating manual data entry.…